Refund Policy

Refund & Return Policy

At callecap, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help.

For any questions regarding returns or refunds, please contact:
callecap@oneservice.online

Return Eligibility

You may request a return within 30 days of receiving your item.

To be eligible for a return:

The item must be unused and in its original condition

The product must be returned in its original packaging

Proof of purchase or order confirmation is required

Items that show signs of wear or damage may not qualify for a refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

Final sale items

Gift cards

Customized products (if applicable)

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed and applied to your original payment method within several business days.

Please note that your bank or payment provider may require additional time to post the refund.

Exchanges

If you received a defective or damaged item, please contact us immediately and we will assist you with a replacement.

Return Shipping

Customers may be responsible for return shipping costs unless the product arrived damaged or incorrect.

Shipping costs are non-refundable.

Contact

For return requests, please email:

callecap@oneservice.online